FAQ's
How can I track the status of my shipment? Once your order has been dispatched from our warehouse, a confirmation message and email will be sent to you containing a unique tracking number and a direct link to the courier’s portal. You can use these credentials to monitor your package from our doorstep to yours. Please allow up to 24 hours for the tracking information to update after the initial shipment notification.
What are the available payment methods? We offer multiple payment options to ensure a seamless shopping experience. You can opt for Cash on Delivery (COD) for orders across Pakistan, or use your Credit/Debit cards (Visa/Mastercard) for secure online payments. All online transactions are encrypted to ensure your financial data remains private and protected.
What is the estimated delivery time for my region? Our team strives to process orders within 24 hours. For customers in Karachi, delivery typically takes 1 to 2 business days. For other major cities across Pakistan, the estimated delivery time is 3 to 5 business days. Please note that during high-volume sale periods or public holidays, deliveries might experience slight delays.
What is your policy regarding product exchanges? We offer a hassle-free 7-day exchange policy. If you find a sizing issue or receive a product that does not meet your expectations, you can initiate an exchange request. The item must be unused, in its original packaging, and with all tags still attached. Once we receive and inspect the original item, we will process your exchange.
Are items purchased on sale eligible for return? Items purchased during any promotional sale or clearance event are considered final sale. These items are not eligible for exchange or refund unless the product received has a genuine manufacturing defect. We encourage you to review the size charts carefully before making a purchase during sale events.
What should I do if I receive a damaged or incorrect item? Quality is our priority, but if an error occurs, we are here to fix it immediately. If you receive an incorrect or damaged product, please contact our support team via WhatsApp or Email within 24 hours of delivery. Kindly provide your order number and clear photographs of the defect/item, and we will arrange a complimentary replacement for you.
Do you provide cash refunds? We maintain a strict "No Cash Refund" policy. In cases where an exchange is not possible or the desired item is out of stock, we will issue Store Credit in the form of a digital voucher. This voucher will be equivalent to your purchase amount and can be redeemed on any future purchase from our website with no expiration date.
Can I modify or cancel my order after it has been placed? Order modifications or cancellations are only possible if the order has not yet been processed by our shipping department. Once an order is marked as "Shipped," we are unable to make any changes or halt the delivery. We recommend contacting our customer service as soon as possible if you need to make urgent changes.
How do I ensure I am selecting the correct size? To help you find the perfect fit, we provide a detailed Size Chart on every product page. We recommend measuring a similar garment you already own and comparing it with our measurements. Since our fabrics are premium and sometimes have different stretch properties, checking the specific chart for each collection is the best way to avoid sizing issues.
How can I contact your customer support team? Our dedicated customer service team is available Monday to Saturday from 10:00 AM to 6:00 PM. You can reach out to us via our official WhatsApp helpline for quick queries, or email us at our support address for detailed assistance. Additionally, you can submit a query through the Contact Us form on our website, and we will respond within 24 hours.